Return Policy
Last Updated:
1. Workshop Cancellations & Rescheduling
We understand that plans can change. Our cancellation and rescheduling policy is designed to be fair and flexible while allowing us to maintain our workshop schedules.
| Timeframe | Refund Amount | Rescheduling |
|---|---|---|
| More than 48 hours before workshop | 100% refund or workshop credit | Free rescheduling to another date |
| 24-48 hours before workshop | 50% refund or full workshop credit | Free rescheduling to another date |
| Less than 24 hours before workshop | No refund | Rescheduling at our discretion |
| No-show | No refund | No rescheduling |
Workshop Cancellation Process
Contact Us
Email or call us as soon as you know you need to cancel or reschedule.
Provide Details
Include your name, booking date, and workshop type in your message.
Receive Confirmation
We'll confirm your cancellation and process any applicable refund.
In case of emergency or extraordinary circumstances, please contact us directly. We assess such situations on a case-by-case basis and may offer exceptions to our standard policy.
2. Product Returns & Exchanges
For handmade products purchased from our studio, we offer the following return and exchange options in line with UK consumer protection legislation:
Returnable Items
You may return unused, unopened items in their original packaging within 14 days of purchase for a full refund or store credit. Items must be in their original condition with all tags and packaging intact. This is in addition to your statutory rights under UK law.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalised items
- Handmade soap products that have been opened
- Candles that have been lit
- Jewelry that has been worn
- Workshop materials that have been opened or used
- Digital products or gift certificates
- Clearance or sale items
- Personal care items for hygiene reasons
Product Return Process
Contact Us
Email or call to inform us of your return within 14 days of purchase.
Package Item
Securely package the item in its original packaging with your receipt.
Return Shipment
Return the item to our studio address. Shipping costs are the responsibility of the customer.
Processing
We'll inspect the item and process your refund or exchange within 5 business days of receipt.
3. Workshop Material Kits
For material kits purchased for online workshops:
Defective Materials
If you receive defective or damaged materials in your workshop kit, please contact us within 48 hours of receipt with photos of the damaged items. We will arrange for replacement materials to be sent to you at no additional cost.
Unused Kits
Unopened and complete workshop material kits can be returned within 7 days of receipt for a refund minus a 15% restocking fee. The customer is responsible for return shipping costs.
Important Note on Custom Kits
Custom-assembled workshop kits designed for specific group bookings or with personalised materials are non-refundable. Please confirm all details of custom orders before finalising your purchase.
4. Gift Certificates
Gift certificates and workshop vouchers:
- Are valid for 12 months from the date of purchase
- Cannot be exchanged for cash or refunded
- Can be transferred to another person
- May be used toward any workshop or product of equal or greater value (additional payment may be required)
Lost gift certificates can be reissued if proof of purchase is provided and the certificate has not been redeemed.
5. Workshop Cancellations by Snyxghak
In the rare event that we need to cancel a workshop, we will:
- Notify all participants as soon as possible
- Offer a full refund or rescheduling to another workshop date
- Provide a 10% discount code for a future workshop booking as a goodwill gesture
Snyxghak reserves the right to cancel workshops due to insufficient enrolment, instructor illness, or other unforeseen circumstances. We are not responsible for any additional costs incurred by participants (such as transportation or accommodation) in relation to a cancelled workshop.
6. Contact Information
For all returns, cancellations, and enquiries, please contact us at:
Snyxghak
5-6 Coventry St
London W1D 6BW, United Kingdom
Email: info@snyxghak.world
Phone: +447919404646